Citizen VC-470TIV Specifications download pdf (Page 51)

Customer Services

Industry Leadership

Pelco is a world leader in the design, development, and manufacture of video security

systems and equipment.

We produce the industry’s most complete offering of cameras, enclosures, domes, mounts,

pan/tilt units, monitors, matrix systems, switchers, digital video recorders, and other video

security products.

From an impressive manufacturing facility located in Central California and through a responsive

global network of professional sales representatives, Pelco continues to offer new technologies,

products, and services that constantly confirm our position as the security industry’s premier video

security equipment manufacturer.

Guaranteed Ship Dates

We constantly strive to maintain our position as the most reliable supplier of video security

systems in the industry. And to that end, we have established an impressive array of customer

service programs, including: Guaranteed Ship Dates, 24-hour Technical Assistance, and 24-hour

Turnaround on Replacement Parts and Repairs, to name a few.

Pelco’s EWS (Early Warning System) guarantees that unless your order is delayed by credit

approval, it will be shipped on or before the promised ship date. If for any reason the order

cannot be shipped as promised, it will be shipped air freight at our expense.

Repair Express and 24-Hour Replacement Parts Turnaround

All replacement part orders, regardless of product or product age, by line item, will ship complete

the next working day after receipt of the order – no exceptions. Any product not shipped by the

next working day will be shipped when it becomes available at no charge to the customer, FOB

destination, and priority overnight at our expense.

24-Hour Toll-Free Technical Assistance Program (TAP)

Pelco offers to all customers complete 24-hour, seven-day-a-week assistance. Our support

personnel are trained to assist with any technical problem involving Pelco equipment.

From your office or the job site, Pelco is ready to help you with any concerns you may have.

In the US and Canada, please call toll-free at 1-800/289-9100; International customers

please call 1-559/292-1981.

Video Security Institute

This is a valuable opportunity to learn about video security directly from the best people in the

industry. Pelco’s state-of-the-art training facilities are second to none.

While you’re here, take a tour of the largest video security manufacturing facility in the world.

courses, schedules, and enrollment information. VSI is available in our Clovis, California

and Orangeburg, New York locations.

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Citizen VC-470TIV Specifications Page 51